Frequently Asked Questions
Everything you need to know about shopping with Learning Express Houston
What is your standard shipping policy?
We offer standard ground shipping on all orders within the continental US. Most orders are processed within 1-2 business days, and delivery typically takes 3-7 business days depending on your location.
Do you offer complimentary gift wrapping?
Yes! Learning Express is famous for our free gift wrapping. Simply select the gift wrap option at checkout, and our team will ensure your items arrive beautifully packaged for any occasion.
What is your return policy for toys and games?
We accept returns of unopened and unused items in their original packaging within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
Can I pick up my online order in-store?
Absolutely. During checkout, select the 'In-Store Pickup' option. You will receive an email notification as soon as your order is ready for collection at our Houston location.
Are the products on your site safe for children?
Safety is our top priority. We only source products from reputable manufacturers that meet or exceed US safety standards. Age recommendations are provided on each product page to help you make the best choice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.